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Frequently Asked Questions
Everything you need to know before renting. Can't find the answer you're looking for? Email us at WhatsApp.
Reservations
Choose your vehicle in the Vehicles section and click Book. The wizard will guide you through 5 steps: dates, extra services, details, payment, and confirmation. You can also book via WhatsApp.
The daily rate includes the vehicle and pickup at our office at Maimón. When you make your reservation, you can choose your insurance plan (with a daily deductible of US$15 or full coverage for US$30
For pickups at our office at Maimón, the minimum rental period is 3 days. For airport pickups, the minimum rental period varies depending on the airport and the type of vehicle (see the "Airports" section).
The more days you rent, the more you save: 10% since 7 days. The discount is automatically applied to the vehicle rate and is shown in the summary before you pay.
Each vehicle has an availability calendar. The crossed-out days are already reserved and cannot be selected. In the catalog, you can also filter by your dates to see only the available vehicles.
Our hours: Mon to fri: 9 AM – 5 PM · Sat: 9 AM – 3 PM · Sun: Office Closed · Deliveries and Returns 9 AM – 5 PM. When you make a reservation, you choose the pickup and drop-off times within those hours, and we'll coordinate with you via WhatsApp.
Payments
We accept
: - ** PayPal: ** balance PayPal or debit/credit card. Your reservation is** confirmed instantly .- Bank transfer Banco BHD in Dominican pesos (DOP).
- Zelle** and Venmo
Yes. When you make a reservation, you pay a refundable deposit of US$200 for 5-passenger vehicles and US$300 for 3-row vehicles online. We'll refund it to you when you return the vehicle in good condition. If you pay the rental fee in cash when you pick up the vehicle, you only pay the deposit online.
- Banco BHD · Amount in pesos: savings · No. 33496460013 · Headline: Ambiorix Tineo Almonte · ID card 0370110944-3
- Zelle : Ambiorix Tineo Almonte · 832-961-8020
- Venmo : [email protected]
Use your reservation code as a reference and send us the receipt.
Yes. Use the currency selector at the top to view prices in U.S. dollars (USD), Dominican pesos (DOP), or euros (EUR). The conversions are for reference only; charges will be processed in USD or DOP depending on the payment method.
Requirements
- Valid driver's license.
- ID card or passport.
- Must be at least 21 years old.
Yes, you can drive with a valid driver's license from your home country along with your passport during your stay as a tourist.
Airports
Yes. There is a single fee (which includes pickup and drop-off at the same airport), and it depends on the type of vehicle:
**5-passenger
vehicles**
| Code | Delivery Point | Single charge | Minimum |
|---|---|---|---|
| OFI | Office Maimón Maimón, Puerto Plata |
Free | 3 days |
| POP | Gregorio Luperón Airport Puerto Plata |
US$50 | 5 days |
| STI | Cibao Airport Santiago |
US$60 | 7 days |
| SDQ | Las Américas Airport Santo Domingo |
US$150 | 15 days |
| PUJ | Punta Cana Airport Punta Cana |
US$400 | 30 days |
**<img id="5"/>3-row
vehicles**
| Code | Delivery Point | Single charge | Minimum |
|---|---|---|---|
| OFI | Office Maimón Maimón, Puerto Plata |
Free | 3 days |
| POP | Gregorio Luperón Airport Puerto Plata |
US$70 | 5 days |
| STI | Cibao Airport Santiago |
US$100 | 7 days |
| SDQ | Las Américas Airport Santo Domingo |
US$200 | 7 days |
| PUJ | Punta Cana Airport Punta Cana |
US$500 | 14 days |
Driving the vehicle to distant airports such as SDQ or PUJ involves long trips. That's why each airport has a minimum rental period. The booking assistant will notify you if your rental period doesn't meet this requirement.
Please provide your flight number when you book, and we'll track your arrival. If the delay causes you to miss our delivery window, email us at WhatsApp, and we'll arrange a new time.
Insurance and Extras
When you make a reservation, choose one:
- **Insurance with a deductible: ** US$15 per day. Deductible of US$2,000 for repairable damage and US$4,000 for total loss.
- **Full commercial insurance: ** US$30 per day, with 100% coverage and no deductible.
**Note: ** Comprehensive insurance does not cover stolen vehicle parts or flood damage.
It's a full commercial insurance policy with 100% coverage and a zero deductible. It costs US$30 per day, and you can select it in the “Extra Services” step. Comprehensive insurance does not cover stolen vehicle parts or flood damage.
Yes. Child seats cost US$15 per seat, per day. The 8-hour driver service costs US$150 per day.
High Season
We do not accept online reservations for **, December 15 to January 15, and **. Those dates are marked on the calendar, and you'll see a button to make a reservation via WhatsApp, where we'll provide you with availability and a personalized rate.
We couldn't find that question
Write to us, and we'll get back to you during business hours.
Do you have another question?
Our team will respond to you at WhatsApp during business hours: Mon to fri: 9 AM – 5 PM · Sat: 9 AM – 3 PM · Sun: Office Closed · Deliveries and Returns 9 AM – 5 PM.
